Terms of Service

1. The Service

Crane is a business-to-business sales-outreach platform that helps you find, enrich, sequence, and send outreach to prospective customers, and manage the replies. We may update, improve, or modify the Service over time.

2. Accounts

You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your account and for your team members’ compliance with these Terms.

3. Acceptable use

You agree not to use the Service to:

• Send unlawful, deceptive, harassing, or misleading messages, or spam consumers.
• Contact recipients after they have opted out, or bypass suppression lists.
• Send outreach without a valid legal basis or in violation of anti-spam, privacy, or data-protection laws.
• Upload data you do not have the right to use, or infringe others’ rights.
• Attempt to disrupt, reverse engineer, or gain unauthorized access to the Service.

4. Compliance responsibilities

You are responsible for your outreach content and for complying with applicable laws, including the CAN-SPAM Act, GDPR, and other privacy and marketing regulations. Crane provides compliance tooling — including unsubscribe handling and suppression lists — but you remain the sender of record for your campaigns. See our Privacy Policy and Data Processing Addendum.

5. Plans, fees, and free tier

Crane may be offered with a free tier and paid plans. Fees for paid plans are described at purchase and are non-refundable except as required by law. We may change pricing prospectively with notice.

6. Your content and data

You retain all rights to the lists, sequences, and other content you provide or generate (“Your Content”). You grant us a limited license to host and process Your Content solely to provide and improve the Service. We process personal data on your behalf under our Data Processing Addendum.

7. Intellectual property

The Service, including its software, design, and trademarks, is owned by Crane and its licensors. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service.

8. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

9. Limitation of liability

To the maximum extent permitted by law, Crane will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability for any claim arising out of these Terms will not exceed the amounts you paid us in the twelve months before the claim.

10. Indemnification

You will defend and indemnify Crane against claims arising from your use of the Service, Your Content, or your violation of these Terms or applicable law, including claims relating to the outreach you send.

11. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if necessary to protect the Service or other users. Provisions that by their nature should survive termination will survive.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with an updated date, and your continued use of the Service constitutes acceptance.

13. Contact

Questions about these Terms can be sent to legal@crane.app.